The Unasked Question: Do Billions of Loyalty Members Truly Reduce Customer Acquisition Costs for Travel Industry Giants?

Every quarter, with predictable regularity, management teams across the global travel industry host their earnings calls, often spotlighting impressive growth in their loyalty program memberships. Recent reports underscore this trend,…

Gulf Airlines Adapt Loyalty Programs Amidst Iran Conflict Airspace Disruptions: Etihad and Qatar Airways Lead with Status Retention Adjustments

The operational and commercial impact of the ongoing geopolitical tensions, particularly those involving Iran, on Gulf airlines is now visibly manifesting in their highly valued frequent flyer programs. With flights…