Viral Account of Unsanitary Conditions at Harrah’s Resort Atlantic City Highlights Service Recovery Challenges in High-Demand Hospitality Markets
A weekend getaway intended to celebrate a birthday at one of Atlantic City’s most prominent casino resorts has instead become a viral cautionary tale regarding hotel hygiene and service recovery.…
The State of the Credit Card and Loyalty Landscape Citi Account Shutdowns Point Devaluations and Strategic Shifts in the Rewards Market
The financial services sector and the travel loyalty industry are currently navigating a period of significant volatility as major issuers adjust their risk appetites and hotel programs continue to devalue…








