Budi Mulyono
- Business Travel & MICE
- July 5, 2026
- 11 views
Navigating the Complexities of Batik Air Customer Service and Refund Protocols in the Post-Expansion Era
The rapid expansion of Batik Air Malaysia, formerly known as Malindo Air, into high-traffic international corridors has brought both competitive pricing and significant logistical challenges to the Asia-Pacific aviation market.…
Tatiana Tantri Indah Sari
- Travel Technology & Industry Innovation
- July 4, 2026
- 13 views
Airlines Elevate Brand Engagement Through Ground-Based Experiential Partnerships, Redefining Customer Loyalty Beyond the Cabin
Airlines, long accustomed to cultivating their brand identity and passenger experience at 35,000 feet, are increasingly redirecting substantial marketing investments to ground-based initiatives. This strategic pivot involves securing significant footholds…
- Business Travel & MICE
- April 22, 2026
- 37 views
United Airlines Passenger Downgraded from First Class After Maintenance Delays Sparks Social Media Debate Over Customer Service Standards
The intersection of premium air travel expectations and the logistical realities of modern aviation recently became the center of a viral controversy following a social media report from a United…
- Business Travel & MICE
- March 29, 2026
- 54 views
Rakuten Enhances Strategic Customer Acquisition With Record High Fifty Dollar Referral Bonus Program Through March 2026
The global e-commerce service provider Rakuten has initiated a significant promotional campaign aimed at expanding its domestic user base by offering a record-high $50 referral bonus. This strategic move, which…
- Travel Technology & Industry Innovation
- March 18, 2026
- 43 views
The Unasked Question: Do Billions of Loyalty Members Truly Reduce Customer Acquisition Costs for Travel Industry Giants?
Every quarter, with predictable regularity, management teams across the global travel industry host their earnings calls, often spotlighting impressive growth in their loyalty program memberships. Recent reports underscore this trend,…
Chandra Hamzah
